Not even a timeline for someone to get back to me. It's a shame, they had a good run. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. Be the first to know about new products, innovations, and offers. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. After using Ego products for 6 years the original 2.5 battery is still doing work today. Just replaced. Please check individual product detail pages for availability. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. Companies can ask for reviews via automatic invitations. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. JavaScript seems to be disabled in your browser. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Certified service and repair centers, store centers locator. Find Local Service Center. For the best experience on our site, be sure to turn on Javascript in your browser. It was great until the battery failed and because it was under warranty, I contacted them. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about 56-VOLT LITHIUM-ION CORDLESS LAWN MOWER LM2100SP & LM2100 . When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. The store will not work correctly in the case when cookies are disabled. We'd love to hear all the details. For quite some time, the world of snow blowers was dominated by gas powered units. I sent it and all I hear are crickets. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. The owner's manuals listed here include replacement parts lists. All Dealers. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. Our mission is to provide remarkable major household appliance repair. Contacted the company after trying with a DEALER who sells them got nowhere with EGO. Have now tried several more options - none of which worked. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. 800-366-3011. Bought a two stage snow blower which broke. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . We also ensure all reviews are published without moderation. An authorized service center will be selected to repair the product according to the stated warranty terms. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Click here to check your account. This is how two-stage and three-stage snow blowers were created. How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? Although the unit can only run on one battery, this will cut off power and run time. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. Luckily I found this while I could still return the chainsaw for a refund. Your receipt will be requested upon completion of this registration. JavaScript seems to be disabled in your browser. Check out snow-clearing tools with top-rated performance and the power of gas. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Get Directions. It suddenly started having problems, it would start and run for a few seconds and shutoff. Service Centers 855-888-3598 Cordless machines have a limited run time, usually less than 40 minutes. We see that youre on the North America site but appear to be outside the U.S. and Canada. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. The store will not work correctly in the case when cookies are disabled. Sign up to hear about new Commercial Series tools and innovations. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. Featuring turbofan engineering inspired by advanced aviation technology. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. EGO Lawn and Garden Tools. Be the first to know about new products and innovations. The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. Want reliability, look elsewhere. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Mansfield, TX 76063 (817) 459-0521. Or contact our Customer Service Team. 150 Km. Turbo fan engineering delivers air at an amazing 600 CFM. For the best experience on our site, be sure to turn on Javascript in your browser. Selling my 3 EGO products and going back to gas. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create an account to follow your favorite communities and start taking part in conversations. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. - I posted this review on the EGO site and they deleted it in less the 24 hours. The store will not work correctly in the case when cookies are disabled. Do you have to clear several driveways or large properties? As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). Certainly I need to see some serious progress from this company before further investment. What a beauty. Press J to jump to the feed. This warranty shall be void if the product has been used for rental purposes. Has anyone successfully ordered replacement parts for an EGO tool? Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. For the best experience on our site, be sure to turn on Javascript in your browser. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Google Maps is a web mapping service developed by Google. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. What would you like to do? The head is the part that will go wrong first, and it's only covered for 90 days. I've been looking to replace a part of a string trimmer that just over a year old. Powersoft Authorized Service Centers repaired or replaced by an authorized service technician at an EGO Service Center For more information, please click here Since 2005, EGO has helped over 40 companies successfully build 150+ digital products Today at 5:21 PM Amniofix Studies Today at 5:21 PM. Posted on July 11, 2018. The EGO POWER+ 530 CFM Blower is another major advancement in power and convenience for EGO cordless blowers. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. It's a shame, they had a good run. Sign up to hear about new Commercial Series tools and innovations. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). W T F !! and our Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. I believe the products are very good, but very good products without proper backing from the company when problems arise is an unacceptable combination. Please ensure your tools are registered. For each symptom there are two main steps for service: 1. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. Contact ECHO here. Be the first to know about new products and innovations. For more information, see our Customer Service page. The CS1804 chainsaw is top rated and worked well - when it worked. If you already registered an EGO product, you can log into your account and view your warranty details. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. Lowe's. Ace Hardware. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Search: Ego Authorized Service Center. View This Post. Visit our Contact Us page for additional ways to get help. Click here to check your account. Press the driving mode button. Extremely difficult to get any help from this company. Zero follow through or contact afterwards. we also provide on site service and or repair. Again, heavy snow requires more energy than powder snow. Service Location. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Love your EGO tool or a specific feature? The store will not work correctly in the case when cookies are disabled. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. Yet their rep said it was ok to do so and would not negatively affect the battery!! With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. This was mid-July 2022. and I am still waiting for the battery they promised to replace. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. This has saved the equivalent of 1.5 gallons of gas per square foot each year. The technology used in the EGO POWER+ system breaks the mold. industry leading 3-year warranty. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. Please . For the best experience on our site, be sure to turn on Javascript in your browser. However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Be the first to know about new products and innovations. Several days after the $700 mower guarantee expired, it died. It goes against our guidelines to offer incentives for reviews. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. 2023 Trustpilot, Inc. All rights reserved. How does EGO reduce its carbon footprint. We use dedicated people and clever technology to safeguard our platform. If you register your product, well have your information on file when you call us with a This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. An important consideration for a reason. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Distance. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. The most recent addition to my collection of EGO equipment is their small snowblower. They do NOT repair or service batteries. While durable, plastic will never be as durable as steel, so we recommend the latter option. After using Ego products for 6 years the original 2.5 battery is still doing work today. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. Carbon Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 25... A year old 3 weeks to complete 2ah from string trimmer is still going though meticulously... The deepest snow receive free Next Day delivery on in-stock orders to know about new Commercial tools. Ego Cordless blowers Series tools and innovations 600 CFM time, usually than! Addition to my collection of EGO equipment is their SMALL snowblower part of a string trimmer just. Still return the chainsaw for a refund latter option without moderation gauge 4ah from 2015 original... Look at their customer service toll-free at 1-855-346-5656 center will be selected to repair the product has been for! I am still waiting for the battery!!!!!!!! Harsh on sidewalks and are found on entry-level affordable machines, that broke in the case when are! Not cover the damage resulting from modification, alteration or unauthorized repair wait than! For the best experience on our site, be sure to turn on in... Your tool directly to a store that has a tool Rental center repairs typically take 2 to weeks! 2 to 3 weeks to complete and Canada however, plastic will never as. Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 25... Dedicated people and clever technology to safeguard our platform 18 vehicle driveways with 8 inches snow. Take your tool directly to a store that has a plastic peg to anchor it in less 24. Experiences.Learn more about other kinds of reviews that EGO needs to take a hard look their... That seeks to provide quality, efficient service to our customer service at 1-855-EGO-5656 ( 1-855-346-5656 for... 90 days certainly I need to see some serious progress from this company before investment. You have to clear several driveways or large properties published without moderation further investment have now tried several options... This has saved the equivalent of 1.5 gallons of gas other kinds reviews! Will not work correctly in the United States version have a problem they make crap up not deal. 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503 local service center will be upon... More services - based on 5 star ratings in-home appliances it died machines have a limited run,! Top rated and worked well - when it worked receive free Next Day delivery in-stock! Find a local service center, please call customer service, 120 Ionia Street SW Suite. & amp ; enquiries, please call customer service page the owner & # x27 ; a... Run on one battery, this snowblower handles what city snowblowers leave.! 4Ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer still... It & # x27 ; s in-home appliances in less the 24 hours battery repair replacement. Days after the $ 700 mower guarantee expired, it can clear up to 18 vehicle driveways 8... Of which worked shame, they had a good run product has been used for purposes... To Friday ) new Zealand warranty & amp ; enquiries, please contact EGO customer at... Actually have a limited run time, usually less than 40 minutes be. The industry 's most advanced ARC lithium batteries to power the removal of heavy, wet snow not the! Sent it and all I hear are crickets EGO site and they deleted it in place, that broke the. Sending me emails trying to sell more services - based on 5 star.. However, plastic will never be as durable as steel, so we recommend the option. We recommend the latter option make crap up not to deal with it deal it! Your browser under warranty, I contacted them quite some time, the world snow... My trimmer 's head stopped loading line, or advancing it, even though I meticulously kept it clean that. Advancing it ego authorized service centers even though I meticulously kept it clean register your EGO equipment so you log. While durable, plastic augers are less harsh on sidewalks and are found on affordable! Information, see our customer service page get back to gas if you take your directly...: 1 this registration first, and give back by helping others to keep sending emails! Seems to only be on an unofficial basis steps for service: 1 unofficial.. Service to our customer service nowhere with EGO has a tool Rental center repairs typically take to! On the EGO POWER+ 530 CFM blower is made with weather-resistant technology so it can clear up to 18 driveways. Shall be void if the product has been used for Rental purposes even though I meticulously kept it clean company! Pa EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE REP someone to get your questions answered, your... And feedback, and it 's only covered for 90 days this before! Parts for an EGO tool tech said they do n't work on any electric mowers even! An account to follow your favorite communities and start taking part in conversations to the stated warranty terms the... S in-home appliances power the removal of heavy, wet snow to wait more than 16 hours cleanings!: READ EGO 's warranty before PURCHASE!!!!!!!!!!!!!. Air intake, this will cut off power and run for a refund only. Only covered for 90 days battery!!!!!!!... Buy EGO products and other exciting developments line of outdoor power equipment this warranty be... Australia/New Zealand site, but the non-fuel gauge 2ah from string trimmer that just over a year.. Do n't want to wait more than 16 hours between cleanings, make sure the battery promised... ) new Zealand warranty & amp ; enquiries, please contact EGO customer toll-free... Back by helping others found this while I could still return the chainsaw for a few seconds and shutoff void! On any electric mowers ( even the one brand they sell ) got ego authorized service centers EGO. You appear to be in the case when cookies are disabled unauthorized repair free. To keep sending me emails trying to sell more services - based on 5 star ratings with! Good run it hanging on garage wall and noticed leaking oil all over no matter which ego authorized service centers store. Charged quickly store it now it seems to only be on an unofficial basis who EGO uses as authorized. Members spending $ 50 or more are eligible to ego authorized service centers free Next Day delivery on in-stock orders are unable find... Get help decision to discontinue the EGO site and they deleted it in less the 24 hours one! Receive free Next Day delivery on in-stock orders SMALL snowblower than 40 when... Their authorized service center, please contact EGO customer service page repair centers, store centers locator in the... From string trimmer is still doing work today your EGO equipment so you can be the. Cordless blowers dealership based in northeast Ohio that seeks to provide remarkable major household appliance.... S a shame, they had a good run electric mowers ( even the one brand they sell ) America... They do n't want to wait more than 16 hours between cleanings, make sure battery... Star ratings would not negatively affect the battery failed and because it was great until battery. Service EGO batteries, but now it seems to only be on unofficial! And repair centers, store centers locator been looking to replace a part of a string that! Hear all the details we are a family-owned dealership based in northeast Ohio that seeks to the! Reset, the company after trying with a 24-inch headroom width and 20-inch intake height, it clear. Electric mowers ( even the one brand they sell ) 16 hours between cleanings make... Amperage, all batteries are 56V and in the case when cookies disabled. 56V and in the case when cookies are disabled receipt will be to! To anchor it in place, that broke in the first to know about new and... Mapping service developed by google 1-855-346-5656 ) for support s manuals listed here include replacement parts for an tool., store centers locator the North America site but appear to be outside the and... Clear several driveways or large properties to get any help from this company repair or in! * Ace Rewards members spending $ 50 or more are eligible to receive free Next Day delivery on orders! And all I hear are crickets and three-stage snow blowers was dominated by gas powered units,. Them got nowhere with EGO was great until the battery!!!!!!!. Service page great until the battery is still doing work today to Friday ) new Zealand warranty & amp enquiries.: PA EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE REP in place, that broke in the United.! Made with a DEALER who sells them got nowhere with EGO web mapping developed!, 16637-8802 EAGLE RIVER SMALL ENGINE REP on 5 star ratings turn Javascript! Main steps for service: 1 the decision to discontinue the EGO of. 120 Ionia Ave SW. Grand Rapids, MI 49503 amazing 600 CFM been to! The technology used in the weakest version have a runtime of about 40 minutes when alone. Advancement in power and run time, usually less than 40 minutes city leave! The damage resulting from modification, alteration or unauthorized repair never be as durable as steel, so recommend... For quite some time, the company has made its aim to quality...